Live chat features list:
One to one Live Chat
Preset Library and Auto Answer
ProtoChat popups Everywhere!
Chat History
Pull, Leave & Transfer Visitors between operators
Live Engage
Real Time Monitoring
Hide to Tray
SSL button for secure pages
Force SSL Chat
No plug-ins or Java VM required
UNICODE support:
Works Everywhere
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Auto Answer is part of the new Preset Library.
Preset Library stores your preset answers, links, and images in a directory structure.
You can group your common answers by groups and sub-groups.
You can export your preset Library to XML file and import preset library on another PC.
It is essential if you have several operators.
The additional advantage of the Preset Library is that you are able to setup keywords for each preset.
If will you enable Auto Answer feature then each time visitor would ask question that contains predefined keywords
then Auto Answer window would popup with a list of Presets that contain that keyword.
Preset Library and Auto Answer may greatly increase operator's performance.
Auto Answer makes operator's work even more easy and faster.
It lists of Preset Answers that fit visitor's question and operator have to make 1 click only to reply on common question.
LiveChatNow invented Preset Library with Auto Answer and is first Live Chat software vendors that implemented that technology. Our tests showed that performance of operator increases up to 100-200% on sales chats and 30-50% on technical support chats.
Following screencasts movies show Auto Answer and Preset Library:-
Auto Answer System (console version 4)
Preset Library (console version 4)
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