Live chat features list:

One on One Live Chat

Preset Library and Auto Answer

ProtoChat popups Everywhere!

Chat History

Pull, Leave & Transfer Visitors between operators

Live Engage

Real Time Monitoring

Hide to Tray

SSL button for secure pages

Force SSL Chat

No plug-ins or Java VM required

UNICODE support

Works Everywhere

Chat History

Client Zone -> History & Reports -> All Chat Transcripts report gives you access to all your chat transcripts.

Each Chat transcripts contains additional information about the visitor like referring website, IP, Name, Email, Group, Date and Time spent in chat by visitor and operators.